Refund policy

LUSEG Returns & Refunds Policy

Last Updated: 2026.01.22

At LUSEG, every product is prepared with intention, precision, and strict quality control.
Because our skincare formulas must remain fresh, sealed, and uncompromised, we follow a no‑return and no‑cancellation policy once an order has been confirmed.

This approach ensures that every customer receives products that are untouched, authentic, and handled with the highest level of hygiene and safety — a standard we uphold without exception.

1. No Returns, Exchanges, or Cancellations

Once an order is placed and confirmed:

  • It cannot be cancelled
  • It cannot be returned
  • It cannot be exchanged

This applies to all products and all order types.

We maintain this policy to protect product purity, safety, and the integrity of your LUSEG experience.

2. Damaged, Incorrect, or Missing Items

While returns are not accepted, we stand fully behind the quality and accuracy of every order.

If your order arrives:

  • damaged,
  • incorrect, or
  • missing an item,

please contact our Consumer Care team within 3 days of delivery.
We will review the issue with care and provide an appropriate resolution.

To assist us, please include:

  • your order number,
  • a brief description of the issue, and
  • clear photos of the product and packaging.

Our team will guide you through the next steps.

3. Allergies & Sensitivities

All LUSEG formulas are developed with gentle, high‑efficiency ingredients suitable for sensitive, dry, and delicate skin.
However, individual reactions may vary.

We do not offer refunds for personal sensitivities, but our Consumer Care team is always here to help you understand our ingredients and guide you toward the best choices for your skin.

4. Lost or Delayed Shipments

Once your order has been shipped, delivery is handled by our trusted courier partners.
If your parcel is delayed or appears lost, we will support you in coordinating with the courier to locate or resolve the issue.

Refunds are not provided for courier delays outside our control.

5. Final Sale Items

All LUSEG products are considered final sale due to hygiene and safety standards.

6. Contact Us

If you have questions or need assistance, our Consumer Care team is here to support you with clarity, responsibility, and care.

Email: support@lusegbeauty.com