Shipping policy

LUSEG Shipping Policy

Last Updated: 2026.01.22

At LUSEG, every order is prepared with intention, precision, and care.
Our shipping practices are designed to protect product purity, ensure reliability, and deliver a seamless experience — from our hands to yours.

1. Hong Kong Local Delivery

Complimentary Delivery on Orders Over HK$600

For orders totaling HK$600 or above, LUSEG is pleased to offer complimentary local delivery within Hong Kong.

Standard Delivery for Orders Under HK$600

For orders below HK$600, a standard local delivery fee will apply.
The exact fee will be clearly displayed at checkout before you confirm your order.

Our Delivery Partner: SF Express

To uphold the integrity of every formula, LUSEG partners with SF Express as our preferred courier — chosen for their reliability, secure handling, and temperature‑conscious delivery standards.

2. Worldwide Shipping

LUSEG offers international shipping to customers around the world.
Shipping fees for international orders are calculated at checkout and are the responsibility of the customer.

Every international parcel is prepared with the utmost care to preserve the purity, freshness, and performance of our products — ensuring they arrive in pristine condition, just as intended.

Customs, Duties & Import Regulations

International shipments may be subject to local customs duties, taxes, or import regulations.
These charges are determined by the destination country and remain the responsibility of the recipient.

3. Delivery Timelines

Delivery times vary based on destination, courier availability, and customs processing.
While we work closely with our logistics partners to ensure timely delivery, delays outside our control may occasionally occur.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number to follow your parcel’s journey.
If you need assistance, our Consumer Care team is here to support you.

5. Delivery Issues

If your parcel arrives damaged, incomplete, or appears lost in transit, please contact us within 3 days of delivery.
We will review the matter with care and provide guidance on the next steps.

6. Contact Us

For questions about shipping or delivery, our Consumer Care team is always here to assist you with clarity and responsibility.

Email: support@lusegbeauty.com