Terms of service

 

LUSEG Terms of Service

Last Updated: 2026.01.22

Welcome to LUSEG (“LUSEG,” “we,” “us,” or “our”).
By accessing or using our website, purchasing our products, or engaging with any part of our services (collectively, the “Services”), you agree to the following Terms of Service.
These terms are prepared in accordance with the laws of Hong Kong and reflect our commitment to clarity, responsibility, and quiet luxury.

Please read them carefully, as they form the foundation of your relationship with LUSEG.

1. Use of Our Services

You may use our Services only for lawful purposes and in accordance with these Terms.
By accessing our website, you confirm that:

  • You are of legal age in your jurisdiction
  • You will not misuse, disrupt, or interfere with the operation of our Services
  • You will provide accurate and complete information when making a purchase or creating an account

We reserve the right to refuse service to anyone who violates these terms or engages in harmful or fraudulent activity.

2. Product Availability & Accuracy

We strive to present our products with honesty, precision, and care.
However, product availability, descriptions, and pricing may change without prior notice.

We do not guarantee that:

  • All items will remain in stock
  • Colours, textures, or packaging will appear identical across all devices
  • All information will be error‑free at all times

If an error occurs, we reserve the right to correct it and update your order accordingly.

3. Orders, Payments & Confirmation

All orders are processed through Shopify’s secure global platform.
Once an order is confirmed, it enters our preparation cycle immediately.

As part of our commitment to product purity and safety, LUSEG does not accept cancellations or returns after order confirmation.
This ensures every customer receives products that are fresh, untouched, and uncompromised.

If you believe your order contains an error or arrives damaged, please contact our Consumer Care team for assistance.

4. Pricing, Taxes & Duties

All prices are listed in the currency displayed on our website.
Depending on your location, additional taxes, duties, or import fees may apply.
These charges are determined by your local authorities and are your responsibility.

5. Shipping & Delivery

We work with trusted global partners to ensure your order arrives safely and on time.
Delivery timelines may vary based on location, customs processing, and courier availability.

Once your order is shipped, responsibility for delivery transfers to the courier.
We are not liable for delays caused by customs, weather, or courier disruptions, though we will always support you in resolving issues.

6. Intellectual Property

All content on the LUSEG website — including text, images, product designs, branding, and digital assets — is the exclusive property of LUSEG or our licensors.

You may not:

  • Copy, reproduce, or distribute our content
  • Use our trademarks without written permission
  • Modify or create derivative works from our materials

LUSEG retains all rights not expressly granted to you.

7. Prohibited Conduct

You agree not to:

  • Use the Services for fraudulent or unlawful purposes
  • Attempt to access restricted areas of our systems
  • Interfere with website functionality or security
  • Collect data from our website without permission

Any misuse may result in suspension or termination of access.

8. Third‑Party Services & Links

Our website may include links to third‑party platforms or services.
These are provided for convenience only.
We do not control or endorse their content, and we are not responsible for their practices or policies.

We encourage you to review their terms before engaging with them.

9. Limitation of Liability

To the fullest extent permitted under Hong Kong law:

  • LUSEG is not liable for indirect, incidental, or consequential damages
  • Our total liability for any claim will not exceed the amount you paid for the product in question

Nothing in these Terms limits your statutory rights.

10. Indemnification

You agree to indemnify and hold LUSEG harmless from any claims, losses, or damages arising from your misuse of the Services or violation of these Terms.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our operations, legal requirements, or service offerings.
Updated versions will be posted on this page with a revised date.
Continued use of our Services indicates acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Hong Kong.
Any disputes will be resolved exclusively in the courts of Hong Kong.

13. Contact Us

For questions about these Terms or your experience with LUSEG, our Consumer Care team is here to support you with clarity and care.

Email: support@lusegbeauty.com